Where is my order?
The most effective way is to use the tracking number and service. This will be sent to your email or mobile phone one day prior to your expected delivery date.
When is the best time to order the chilled biryani packs?
We have to co-ordinate very accurately with the stages of cooking, chilling, packing and sending out by our overnight courier UPS. We aim to do a once a week delivery every Thursday. The cut off for this is by Tuesday 5pm. UPS will collect from us on Wednesday afternoon and deliver on Thursday. If you order on a Friday or the weekend this will be scheduled for the following week delivery by Thursday.
What are the delivery costs?
We offer a free nationwide UK delivery with a minimum food order value of £45. Orders below minimum value will incur a £6 charge for P&P. If you are local within a 1.5 mile radius the delivery cost is £2.50
What if I’m not in?
If nobody is at home your parcel will be left in a secure place nominated by you at the time of order. If your delivery is refused or not accepted at your address it maybe discarded or delivered the following day.
What if I dont receive my delivery on Thursday?
All shipments are sent by standard courier service which is usually 24 hours. However like any mail order we are unable to guarantee for any delays by the courier. If you are making plans for Thursday and require a guarantee delivery then an additional cost may incur.
What is the shelf life?
Kadiri’s secret powder should be used within 3 months for the perfect taste and flavour.
Our biryani meal packs and secret biryani masala are best enjoyed within 24-48 hours. However, they can be refrigerated for 3-4 days and 3 weeks if you decide to freeze them.
How far do you deliver?
We can deliver your goods anywhere in the UK except Scottish Highlands.
What allergens do the products contain?
Only our biryani meal packs and secret biryani masala contains nuts and milk.
Does the biryani taste the same like when I had eaten at the restaurant?
The ready meal biryani is made exactly the same with all the flavours.
How is my order packed?
In order to provide you with a fresh product we prepare and pack our meals on the same day as our shipping partner collects from our production facility. They are packed in tamper proof containers and contain ice gel packs to keep everything cool.
How can I contact you?
You can contact us by email or phone, firstname.lastname@example.org / 020 8838 1340